TAO Automation Services Private Limited, operating as TAO – The Automation Office
www.taoautomation.com | Effective Date: 11 June 2026
TAO Automation Services Private Limited, operating as TAO – The Automation Office (“TAO”, “we”, “us”, “our”), operates www.taoautomation.com (“Website”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Website, contact us, submit an enquiry, download content, apply for a role, or otherwise interact with us. By using our Website or submitting your information to us, you agree to the practices described in this Privacy Policy. Where applicable law requires consent, we will obtain consent through appropriate means, including website forms, checkboxes, email confirmations, application portals, written communications, contractual documents, or other affirmative actions
This Policy is an electronic record under the Information Technology Act, 2000, and serves as a privacy notice under the Digital Personal Data Protection Act, 2023 and Rules 2025 (“DPDP”), as applicable.
1. Information We Collect
We may collect the following categories of personal information:
- Contact and identity data — name, company name, job title, business email address, phone number, and location.
- Enquiry and interaction data — information submitted through contact forms, demo requests, consultation forms, email, or event registrations.
- Recruitment data — resume, qualifications, work experience, skills, portfolio links, and references.
- Technical and usage data — IP address, browser type, device details, pages visited, time on site, referral source, cookies, and similar data collected automatically when you use our Website.
- Marketing preferences — newsletter subscriptions, communication preferences, and campaign responses.
We do not request sensitive personal data (e.g. financial credentials, health data, government IDs). Please do not submit such information unless specifically requested.
2. How We Collect Information
We collect personal information in three ways:
- Directly from you — when you fill out a form, contact us, apply for a role, subscribe to updates, or communicate with TAO.
- Automatically — via cookies, analytics tools, and similar technologies when you use our Website. These tools help us understand how visitors use the Website and improve our services.
- From third parties — through business events, professional networks, referrals, or publicly available sources, where permitted by law.
3. How We Use Your Information
We use your personal information only for lawful purposes, including:
- Responding to your enquiries, requests, and communications.
- Providing information about TAO’s services, solutions, and capabilities.
- Scheduling calls, demos, consultations, and follow-up discussions.
- Sending newsletters, service updates, and business communications, where you have given consent.
- Processing job applications, evaluating candidates, and managing recruitment.
- Improving our Website, services, and user experience.
- Detecting and preventing fraud, security incidents, and unauthorised access.
- Complying with legal, regulatory, and contractual obligations.
We process your information only where we have a lawful basis to do so, such as your consent, a contractual requirement, a legal obligation, or a legitimate business interest. You may withdraw your consent at any time by contacting us at talk2us@taoautomation.com.
4. Cookies and Website Analytics
Our Website uses cookies and similar technologies to improve functionality, analyse traffic, and understand how visitors interact with the Website. Non-essential cookies are only placed on your device after you provide consent via our cookie banner.
You may manage or withdraw your cookie consent at any time through the cookie settings on our Website or via your browser settings. Disabling cookies may affect certain Website features.
5. Sharing of Information
We do not sell your personal information. We may share your information, where necessary and permitted by law, with:
- TAO’s employees, internal teams, affiliates, and authorised representatives.
- Service providers and technology partners who support our operations, including cloud hosting, analytics, marketing, and recruitment services. These parties are bound by confidentiality and data processing obligations.
- Business or implementation partners, where required to respond to your enquiry or deliver services.
- Legal, regulatory, and professional advisors; and government authorities where required by law.
- Acquirers in connection with a merger, acquisition, or business transfer. The incoming entity will be bound by this Policy or you will be notified.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law:
| Data Category | Retention Period |
| Website enquiry / form data | 2 years from last interaction |
| Job application records | 12 months from application date |
| Marketing contact data | Until opt-out or 3 years from last engagement |
| Website analytics logs | 26 months (GA4 default) |
| Access and processing logs | Minimum 1 year (DPDP Rules 2025, Rule 8) |
| Legal / compliance records | 7 years or as required by applicable law |
When personal information is no longer required, we delete, anonymise, or securely archive it.
7. International Transfers
TAO operates from India (Bengaluru) and the United States (San Jose, CA). Personal information is primarily stored on servers in India and the United States. Where data is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection laws, including the cross-border transfer provisions of the DPDP Act.
8. Data Security
TAO is ISO/IEC 27001:2022 certified. We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or loss. These measures include access controls, secure storage, confidentiality obligations, and documented incident response procedures.
In the event of a personal data breach, we will notify the relevant authorities and affected individuals within the timelines required by applicable law. No method of internet transmission is completely secure, and while we take reasonable steps to protect your data, we cannot guarantee absolute security.
9. Children’s Privacy
Our Website and services are intended for business users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Third-Party Links
Our Website may contain links to third-party websites or resources. TAO is not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policy of any third-party website you visit.
11. Duty of Data Principals
You must ensure that any personal information you provide to us is accurate, complete, and not misleading. If you provide personal data relating to another person, you represent that you have authority or a lawful basis to provide such data to us.
12. Updates to this Policy
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Policy will be posted on this page with a revised effective date. For material changes, we will provide reasonable advance notice via our Website or by email where required by law.
13. Contact Us
For any questions, requests, or grievances regarding this Privacy Policy or the handling of your personal information, please contact:
Grievance Officer / Privacy Contact
TAO Automation Services Private Limited, operating as TAO – The Automation Office
WJ88+69V BMTC Complex, Old Madiwala, BTM Layout, Bengaluru, Karnataka 560068, India
US Office: 461 Fenley Ave, San Jose, CA 95117, USA
Email: talk2us@taoautomation.com
We will make reasonable efforts to respond to your request within the timelines required under applicable law. If your concern is not resolved, you may escalate to the relevant supervisory authority in your jurisdiction.
14.Governing Law
This Privacy Policy is governed by the laws of India. Subject to applicable law, courts in Bangalore shall have jurisdiction in relation to disputes arising from or connected with this Privacy Policy.
© 2026 TAO Automation Services Private Limited. All rights reserved.