As more and more processes get automated and go live, the need for these to be supported arises. It is not that the automated processes will not work but just like in any software implementation, things can go wrong for a variety of reasons.
Setting up a structured support mechanism that ensures high levels of uptime is an important part of building and managing BOT infrastructure.
TAO’s support services provides a wide variety of support option to our clients. These include:
Dedicated support or as a shared service
Categories of support such as Gold, Silver, Bronze
Incident management and Change Management
BOT updates and upgrade support
Log monitoring services
Change management support